IOM-078 WTC

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IOM-078 WTC

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STATEMENT OF WARRANTY

Statement of Warranty

Battery Handling Systems, Inc. and its subsidiaries and affiliates (collectively “BHS”) warrants to the original purchaser of its equipment, that the equipment shall be free from defects in material and workmanship under normal and proper use, operation, and maintenance during the applicable warranty period set forth below for the product containing the alleged defect:

  • Thirteen (13) months from the date of shipment to the original purchaser with respect to frames, weldments, electric drives, motors (except brushes), motor driven pumps, valves, and drive wheel assemblies (except wheels) only.
  • Ninety (90) days from the date of shipment to the original purchaser with respect to all other parts not covered above.
  • Bulbs, fuses, and filters are not included in this ninety (90) day warranty, unless found to be defective prior to use or within (90) days of shipment to the original purchaser, whichever occurs first.
    BHS’s warranty obligations hereunder are contingent upon the following conditions: (1) BHS or its authorized dealer is promptly (but in no event later than thirty (30) days following the discovery of the claimed defect) notified of the defect; (2) the purchaser establishes to BHS’s reasonable satisfaction that any goods have been properly installed, maintained, and operated; (3) the purchaser returns the defective goods or any part thereof to BHS; and (4) the purchaser complies with all other warranty procedures required by BHS (such procedures are available upon request). Upon a determination by BHS that a product is defective within the above-mentioned warranty period(s), BHS may, at its exclusive option, either provide parts and labor to repair or replace said defective equipment, or grant a credit or refund of the purchase price of the defective equipment. Repaired or replacement equipment and parts will carry the foregoing warranty for the remainder of the original warranty period or ninety (90) days from the date of shipment of the repaired/replaced equipment, whichever is longer.

BHS will cover normal ground freight charges such as ground UPS, common carrier, etc. for the delivery of repaired or replaced equipment or parts covered by this warranty. The cost of any express delivery, if requested, will be the sole responsibility of the purchaser, and the purchaser agrees to provide its account number with its preferred carrier to BHS or to pay the entire cost of express delivery as a condition of BHS’s provision of such express delivery. Unless expressly authorized in writing by BHS, the foregoing warranty does not cover the cost of removal or reinstallation of equipment (or the cost of other activities ancillary thereto), the cost of which will be borne solely by the purchaser.

This warranty is void in the case of abuse, misuse, abnormal use, accidents, overloading, improper installation, repair, or maintenance (other than by BHS), modification of products, application of products not in accordance with the instruction manual and product application bulletins, or any other reason BHS determines that said product is not operating properly as a result of causes other than defective manufacture.

This warranty shall apply exclusively to products sold to the purchaser by BHS. BHS shall not have any liability or obligation to the purchaser, under this warranty or other- wise, with respect to any defect or failure of performance in products which are not sold or manufactured by BHS, including any such products which are commingled with or incorporated into any BHS products, or any products into which BHS products are incorporated as a system component or otherwise without the prior written approval of BHS. This warranty does not cover accessories and attachments not manufactured by BHS. The original manufacturer’s warranty, if any, for such accessories or attachments takes precedence and all claims shall be directed to their respective manufacturers.

ANY LITIGATION TO ENFORCE THE FOREGOING WARRANTY MUST BE COMMENCED NO LATER THAN ONE (1) YEAR AFTER DISCOVERY REASONABLY SHOULD HAVE BEEN MADE OF ANY FACTS OR OTHER INFORMATION SUGGESTING THE EXISTENCE OF A PRODUCT FAILURE OR A PRODUCT DEFECT. THE WARRANTY SET FORTH HEREIN IS THE COMPLETE AND ENTIRE WARRANTY MADE BY BHS AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MER- CHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR OTHERWISE, ARE HEREBY EXPRESSLY EXCLUDED. NO PERSON IS AUTHORIZED TO MAKE ANY OTHER OR ADDITIONAL WARRANTY ON BEHALF OF BHS. THE RIGHT TO REPAIR, REPLACEMENT, OR CREDIT/REFUND, AS SET FORTH HEREIN, IS THE SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THE ABOVE WARRANTY. BHS SHALL NOT BE LIABLE FOR CHARGES OR EXPENSES OF ANY NATURE UNDER THE FOREGOING WARRANTY INCURRED WITHOUT BHS’S CONSENT. FURTHER, UNDER NO CIRCUMSTANCES, REGARDLESS OF THE FORM OF THE CLAIM OR CAUSE OF ACTION (WHETHER IN WARRANTY, CONTRACT, INFRINGEMENT, NEGLIGENCE, STRICT LIABILITY, OR FOR ANY OTHER TORT OR CLAIM), SHALL BHS BE LIABLE TO THE PURCHASER OR ANYONE ELSE FOR ANY: (A) INCIDENTAL DAMAGES (EXCEPT AS SPECIFICALLY PROVIDED FOR ABOVE), OR CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES RELATIVE TO OR ARISING FROM OR CAUSED DIRECTLY OR INDIRECTLY BY SAID PRODUCTS OR THE USE THEREOF OR ANY DEFICIENCY, DEFECT, OR INADEQUACY OF SAID PRODUCTS; OR (B) DIRECT DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE BHS EQUIPMENT GIVING RISE TO THE CLAIM OR CAUSE OF ACTION, OR AT THE ELECTION OF BHS, THE RESTORATION OR REPLACEMENT OR REPAIR OF SUCH EQUIPMENT. “CONSEQUENTIAL DAMAGES” INCLUDE, WITHOUT LIMITATION, LOST PROFITS, BUSINESS INTERRUPTION DAMAGES, LOSS OF USE DAMAGES, AND DAMAGE TO REPUTATION OR GOODWILL. This Warranty is governed by and construed in accordance with the laws of the State of Missouri, without regard to conflict of law principles. All disputes or controversies arising out of or in connection with this Warranty shall be subject to the exclusive jurisdiction of the U.S. District Court for the Eastern District of the State of Missouri and any and all process in connection with any litigation arising out of such dispute or controversy may be served by registered, certified mail, return receipt requested, outside Missouri, with the same force and effect as if service had been made in Missouri.

If part of this Warranty is held to be invalid or unenforceable, such invalidity or unenforceability shall not invalidate or render unenforceable the entire Warranty, but rather the Warranty shall be construed as if not containing the particular invalid or unenforceable provision.


SAFETY

  1. Read this entire manual before operating the unit.
  2. Do not operate or perform any maintenance on the unit until you have been fully trained.
  3. Before performing any maintenance or service to the equipment, make certain that there is no battery on the roller bed.
  4. Verify equipment is disconnected from power source before attempting to service or install the unit. Lock out the power source and tag it to prevent unexpected energization of the unit.
  5. Never energize or operate this unit with any guard or cover removed unless required to do maintenance or repair. Keep hands out of machine when it is in operation.
  6. Always observe warning labels on the equipment.
  7. Always wear personal protective equipment appropriate to the task being performed.

INSTALLATION

WALKIE TRANSFER CARRIAGE INSTALLATION INSTRUCTIONS The WTC can be mounted by either welding or bolting it to the host pallet jack. Bolt-on kits are available from the factory if welding is not an option. The unit should be shimmed in the front to allow for 1/4” – 1/2” of rearward pitch. If the unit is equipped with fork pockets, simply lower the pallet jack to the fully lowered position and slowly drive the pallet jack into the pockets. Slowly lift the pallet jack forks and the unit is ready for use.

OPERATION

BASIC OPERATING INSTRUCTIONS FOR THE WALKIE TRANSFER CARRIAGE The following illustrates the basic steps necessary to operate and change batteries with the pallet jack mounted Walkie Transfer Carriage model (WTC). Operators must be equipped with all necessary personal safety equipment and be properly trained in the handling of electric forklift batteries. Operators must also be properly trained in the use of the battery handling equipment.

  1. Once the WTC has been properly mounted to the pallet jack (this will depend on the mounting confi guration ordered), position the lift truck in the appropriate staging area.
  2. Disconnect the battery leads and remove any battery restraints.
  3. Move the WTC into a position such that the battery compartment of the forklift is aligned with the roller compartment of the WTC.
  4. Verify that the safety stop at the end of the WTC roller bed is in the down position. (FIGURE 1)
  5. Adjust the vertical height of the WTC unit to match the battery compartment of the lift truck or slightly higher (do not exceed a ¼” difference).
  6. Slowly turn the hand wheel counter-clockwise in order to extend the extractor arm toward the battery. (FIGURE 2)
  7. Once the arm has been extended, attach the hook and chain to the battery making sure that the hook is through the eyelet of the battery. (FIGURE 3)

    • FIGURE 1

    • FIGURE 2

    • FIGURE 3

  8. Remove the battery from the lift truck by slowly turning the hand wheel clockwise to bring the extractor arm back into the roller compartment of the WTC. Verify vertical alignment is correct.
  9. Once the battery is entirely inside the WTC roller frame, move the battery safety stop to the upright position to secure the battery for transport. (FIGURE 4)
  10. The WTC can now be transported to the charging area via the pallet jack.
  11. Position the WTC with an open roller compartment in the battery changing area. Be sure to verify the vertical alignment.
  12. Lower the safety stop on the front of the WTC
  13. Begin to turn the hand wheel clockwise to extend the extractor arm outward and slowly move the battery from the WTC to the battery stand while lifting arm safety latch. (FIGURE 5)
  14. After transfer, engage battery stop on stand (if so equipped) then disconnect hook and chain assembly from the battery.
  15. Locate and remove a fully charged battery to be installed into the lift truck by following the above steps.
    16. As with all material handling equipment, this transfer carriage must be inspected prior to use for any visual damage. A regularly scheduled inspection by trained maintenance personnel should also be performed to verify and maintain the proper operation and load capacity of the carriage.

    • FIGURE 4

    • FIGURE 5

WARRANTY PROCEDURES

Warranty Procedures

Please refer to Battery Handling Systems, Inc.'s Statement of Warranty and Liability (which is set forth on the reverse side hereof or available upon request) for a complete description of BHS' warranty. In the event of conflict between BHS' warranty and these procedures, the warranty will control.

Battery Handling Systems, Inc.'s warranty policy is intended to protect original purchasers who submit valid claims, as well as to identify and eliminate claims where product failure is the result of customer abuse, neglect or misapplication.

Step 1: Gather Information

The following information must be provided immediately.

  • A description of the product that includes, at a minimum, the model, serial number, and hour meter reading (if applicable).
  • Customer name, location, and contact information including phone number.
  • Installation date, installation provider (dealer), servicing dealer, and selling dealer.
  • Any prior repairs, modification, or adjustments.

Step 2: Contact BHS

Contact BHS at:

Phone: 1.877.247.4968
Fax: 1.314.423.5948
Email: service@bhs1.com

Step 3: Authorization

BHS will authorize further evaluation, repair, or replacement. A warranty claim form indicating BHS prior authorization for any such action will be issued to claimant. The completed warranty claim form must be submitted with any request for warranty credit.

Step 4: Request RGA Number

  • Suspected defective parts must be returned to BHS under an issued Return Goods Authorization (RGA) number.
  • BHS will specify the proper disposition of the parts through the issue of an RGA number.
  • Return shipment method will also be specified at time of RGA issue. RGAs are good for thirty (30) days from date issued; no credit will be issued for items returned after the RGA has expired.

Step 5: Claim Warranty

  • Submit Warranty Claim forms and supporting documents to: Battery Handling Systems, Inc.
    P.O. Box 28990
    St. Louis, MO 63132
    Fax: 1.314.423.5948
    Email: service@bhs1.com
  • Labor allowance hours are determined by our engineering staff.
  • Actual travel time, labor time, and parts costs must be indicated as separate items as provided on the form.

Step 6: BHS will process warranty claim and notify purchaser of final disposition.

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